FAQ

1. When will my order arrive?

Orders are processed within 1–3 business days.

Shipping usually takes 7–15 business days, depending on your location.

You’ll receive a tracking number as soon as your order ships.

2. Do you offer free shipping?

Yes — we offer free shipping on all orders, no minimum required.

3. Can I cancel or change my order after placing it?

We process orders quickly to ensure fast delivery.

If you need to make a change or cancel, please contact us within 12 hours of placing your order. Once it’s shipped, changes can’t be made.

4. What is your return policy?

If you’re not happy with your purchase, we accept returns within 14 days of delivery.

Simply reach out with your order number and details, and we’ll guide you through the next steps.

5. Do you ship internationally?

Yes — we ship to most countries worldwide, including Canada, the U.S., the U.K., and Australia.

6. Are your products safe for all surfaces and pets?

Yes! Each product in our collection is designed with pets and convenience in mind.

• The 4-in-1 Pet Hair Brush removes fur from sofas, carpets, clothes, and car interiors without scratching.

• The Pet Steam Brush gently loosens and removes tangled fur while providing a smooth grooming experience.

• Our Cleaning Accessories help keep your home and your pet’s favorite spots clean and hair-free.

7. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and other major credit cards through our secure checkout.

8. Can I track my order?

Yes — once your order ships, you’ll receive a tracking number by email.

You can also track it anytime from our Track Order page.